NHTSA Complaint #11607695 — 2017 FORD EXPLORER

We notice we were getting a warning about our battery about a year ago, so we took it to Ford and they said they couldn’t find any issues. We found a mechanic in town who looked at it with a volt meter an instantly noticed that the red power cable coming from the battery had burst through the casing that once held it. Now we have an exposed power cable that could potentially catch on fire if fluids from the engine were exposed to it. We first knew something was wrong when the doors would not unlock properly. And while driving we would get a battery warning. Ford told us during our warranty period that they didn’t find anything wrong when this should have been noticed instantly. This is a serious fire hazard. The vehicle was inspected by the manufacturer but a lack of knowledge by their mechanics has led to us filling this report.