NHTSA Complaint #11607408 — 2019 HONDA CR-V

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11607408
Vehicle 2019 HONDA CR-V
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

While coming home from a restaurant, all kinds of warnings were displayed on the screen. Then as I got in front of my house, my brakes and transmission locked up preventing the car from moving. I had it towed to the Honda dealer and after inspection I was told the wires in the harness leading to the rear view mirror were loose and caused the electrical system in my vehicle to malfunction. I had no idea why this happened as neither my wife or I ever touched those wires. I was told the repair would cost $3,650 and would not be covered by the extended warranty I had purchased when I bought the car new. I did go ahead and authorize the repair, but was not happy about it. The service advisor said this had happened before on other Honda vehicles. This is a major safety defect that could cause accidents.

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