NHTSA Complaint #11607369 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start. The contact stated that after successfully starting the vehicle, the contact used an OBD reader to scan the vehicle, and the contact retrieved a diagnostic trouble code that indicated a misfire with spark plug #2. The check engine warning light was illuminated. The contact stated while driving to the independent mechanic, the engine power was reduced. The mechanic replaced the #2 spark plug and ignition coil; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.