NHTSA Complaint #11607367 — 2010 CHEVROLET MALIBU

The front doors on the car lock and unlock them selves and often you have to climb into the backseat from the front seat to exit the car. This is a serious danger if you were in an accident or the car was on fire. Hi I am [XXX] and it’s almost impossible for me to climb over the seats the way the cockpit is made. When the car locks itself it’s impossible to unlock the car using the door locks inside by pulling them up or using the key in the drivers door nothing works. The car can be completely locked and hours later maybe the next day the drivers door will be open on its own. This is happened several times in the rain soaking the driver seat. The only way to unlock the doors if they lock on their own it’s to play with a key fob pressing lock unlock maybe 100 times and you might get lucky and it unlocks. I spent three days once before I could enter my car using the key fob as I explained earlier. The door came open one time while the car was going forward and luckily I was in a Walmart parking lot or there’s no telling what would’ve happened. When the car was shifted into drive the door locks clicked down but that still did not stop the door from opening. I purchased the car two months ago for $7000 and the dealer is going to do nothing they stressed as is. I have read online there are thousands of these complaints for the same thing and GM has not acknowledged the problem to date. Complaints I have read also stated they have done different repairs to the doors which are quite costly but they were to no avail. This seems like a very serious and dangerous problem being trapped inside a car especially in Florida where I live and the temperatures in a car can reach 140 degrees. If the car is running you can’t even exit the back doors once you crawl over the seats it has to be shut off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)