NHTSA Complaint #11607300 — 2011 LINCOLN MKZ

The contact owns a 2011 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the front of the vehicle. The contact stated on another occasion while driving at an undisclosed speed, the engine overheated. The vehicle was taken to the dealer where it was diagnosed; however, the cause of the failure was not yet determined. The contact was informed that it might have been an axle leak. The contact then took the vehicle to an independent mechanic who in turn advised her to take the vehicle to a dealer. The contact had the vehicle towed to the dealer, where it was diagnosed with water pump failure. The contact was informed that the water pump needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.