NHTSA Complaint #11607149 — 2023 WINNEBAGO VIEW

I would like to file a complaint against Camping World RV at 15855 Smokey Point Blvd, Marysville, WA. 98271. We purchased our Winnebago 2023 View 24J on [XXX] and they failed to disclosed the recall of the awning on our Winnebago. My wife on 8/2/2024 contacted a Winnebago Customer Care Representative. A recall was posted and sent out to dealerships on the awning in early to mid-April 2024. While traveling the Winnebago awning and stairs both were sticking (not functioning correctly). They said items noted would be fixed before delivery date. We had to wait a week before we picked up our Winnebago. They showed us the awning and stairs worked. No one told us about the recall on the awning. Two weeks late we left town on a month long vacation. While traveling we stop for fuel the stairs kept sticking. Arrived at our first destination deployed the awning and it did not deploy, and the steps stop working. Plus I fell out of the door injuring myself. (I have photos of injury). They should have never sold us the unit in the first place knowing it’s on a recall list. If we would have known of the recall we would never have purchased this unit. My wife and I would like to exchange or move up to a better unit. When you buy new nothing should be wrong with it. We’ve gone almost two months without the motorhome. They prefer we take it home and wait, but no telling how long the wait would be. Camping World wants to be let off the hook for all the inconvenience and selling a motorhome with a recall. The Winnebago 2023 View 24J motorhome sits at the dealership Camping World. In summary if we had known about the recall we would have selected something different or upgraded to a bigger model we were considering. We’ve been truly inconvenienced and our summer plans have been ruined. I would appreciate being contacted in the near future to discuss a possible resolution to this experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)