NHTSA Complaint #11607032 — 2018 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11607032
Vehicle 2018 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I took my vehicle into a Ford dealership due to having a engine code of P0302 for engine misfire 8/3/24.Received a call from the dealership stating that I have coolant intrusion in cylinder 2 and has caused catastrophic engine failure.It has never been stated that there had been 2 previous recalls for this issue at any time while owning this vehicle.I called the Ford dealer that I recently had my oil changed at and asked if there was any notes on any issues or concerns when my oil was changed and was told no but there was a recall on the vehicle for this exact issue but it had expired.The dealership stated a new motor is needed costing $5,600 for a short block or $8,600 for a long block.I called Ford Customer Care and was told that with this being an ongoing issue to report it. I am at a loss after reading how many people have had this issue and Ford knowingly has had 2 recalls on it but people are still having to pay for a new engine because of the mileage on their vehicles at engine failure due to the boring between the cylinders causing the head gasket to fail. My car has a little over 135k miles and the previous recall stopped at 85k miles.I don't have an extended warranty and that would be the only way at this point that Ford would cover the expense.When buying a vehicle from a trusted company and then not being notified of an actual recall by Ford or even from the dealerships when being serviced if you aren't having that specific issue I don't think that is ethical or making sure their customers are safe.It puts not only my family but others at risk that have the same engine which can cause engine fires,failure while driving and money out of pocket that shouldn't have to be paid because of a known issue that currently has a pending class action lawsuit over.Ford needs to stand by their customers and reinstate this recall to include higher mileage cutoffs to make things right for all customers with the same manufacturer defect even if it takes longer to comeup

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