NHTSA Complaint #11607015 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated while at a complete stop with her 9-months old daughter in the vehicle, the contact heard an abnormal flushing sound. The contact stated that upon inspecting the engine compartment, the contact noticed that the coolant level was significantly low. The contact added coolant to the vehicle. The contact stated that the vehicle made the abnormal flushing sound while driving 3 days later. The contact noticed that the coolant level was low and added coolant to the vehicle. The vehicle was taken to two independent mechanics, where it was diagnosed that there was coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was coolant intrusion in the engine, and the engine needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there would be no assistance with the repair because the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.