NHTSA Complaint #11606914 — 2017 KIA SORENTO

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11606914
Vehicle	2017 KIA SORENTO
Component	UNKNOWN OR OTHER
Date of Incident	February 1, 2018
Date Filed	August 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The component failure appears to be a latent defect in the painting process. The color is Snow White Pearl. It is bubbling up and delaminating in two places. It was first noticed at about 6 months and about 6000 miles after purchase. The dealer was contacted, and they said they had never heard of any paint problems on my type of vehicle. This was unbelievable because of the numerous complaints i have read about. They offered no other information other than to contact KIA customer-care, which I did. KIA customer care said there is nothing they can do because it is out of warranty, but they will report the issue to KIA corporate. Lots of Complaints on the internet, and a class action suit in CA. The case is US District Court for the Central District of California Case number 8:16-CV-00593-BRO-PJW. Hopeful that you will hold KIA accountable.

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