NHTSA Complaint #11606897 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated while at a red light, the vehicle was shaking abnormally. No warning light was illuminated. The vehicle was drivable and was driven to a dealer. The dealer replaced the motor mounts and informed the contact that the torque converter and transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. No further assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,393.