NHTSA Complaint #11606245 — 2009 SMART FORTWO

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11606245
Vehicle	2009 SMART FORTWO
Component	UNKNOWN OR OTHER
Date of Incident	July 1, 2024
Date Filed	August 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

When starting the car, the transmission will not respond to the shifter being put into any gear. A computer diagnostic says it is a communications issue. Mercedes, who sold the car to me new, refuses to do any repair work as they have discontinued Smart sales in the US. If the communications for the transmission fails during operation, this will be very dangerous. There are numerous reports on the internet of similar issues and owners trying to repair this themselves. Mercedes needs to be forced to repair what they have sold and represented. If this is a software update issue, who has the software to fix this issue? It is outrageous that NHTSA has not enforced these issues with Mercedes Benz of America.

Related Complaints for the 2009 SMART FORTWO

Other UNKNOWN OR OTHER Complaints

#11338873 — July 12, 2020 — I AM WRITING TO YOU TO VOICE A COMPLAINT I HAVE WITH MERCEDES-BENDS USA, LLC'S RECALL OF THEIR SMART VEHICLES, RECALL...

#11172272 — January 26, 2019 — WHILE DRIVING ON THE HIGHWAY THE CAR THE CAR BEGAN TO DECELERATE AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD, I NO...

#11122678 — August 27, 2018 — SMART CAR RECALL I CONTACTED THE DEALERSHIP ON AUGUST 3, 2018 AND THEY WERE SUPPOSE TO CONTACT ME BACK - I AM STILL ...

#11091164 — May 1, 2018 — I WAS ON MY WAY TO SCHOOL, THE CAR BEGAN MAKING A GRINDING NOISE, AS I MOVED TO THE SHOULDER IT DIED AND THE STEERING...

#11075348 — February 27, 2018 — FAILURE TO REVERSE TRANSMISSION SOFTWARE CAR IS IN PARK WILL NOT GO INTO GEAR

Recent Complaints for the 2009 SMART FORTWO

#11682335 — POWER TRAIN — August 22, 2025 — The contact owns a 2009 Smart Fortwo. The contact stated that while driving at various speeds, the vehicle suddenly l...

#11682335 — SERVICE BRAKES, HYDRAULIC — August 22, 2025 — The contact owns a 2009 Smart Fortwo. The contact stated that while driving at various speeds, the vehicle suddenly l...

#11612872 — ENGINE AND ENGINE COOLING — September 5, 2024 — The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V27...

#11611680 — ENGINE AND ENGINE COOLING — August 29, 2024 — The contact owns a 2009 Mercedes-Benz Smart Fortwo. The contact received notification of NHTSA Campaign Number: 18V27...

#11520076 — ENGINE AND ENGINE COOLING — May 2, 2023 — The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and t...