NHTSA Complaint #11606134 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that there was heavy white smoke coming from the exhaust pipe. The contact stated that the failure persisted, with a sputtering sound coming from the engine with the check engine warning light illuminated. The vehicle was driven to an independent mechanic who immediately referred the contact to the dealer. The vehicle was towed to a dealer where a diagnostic test was performed. The diagnostic test showed coolant intrusion into engine cylinder #3. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 87,945.