NHTSA Complaint #11606025 — 2014 FORD EDGE

The contact owns a 2014 Ford Edge. The contact stated that while driving at various speeds, the steering wheel and vehicle were shaking abnormally. There was an abnormal clunking sound detected. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission case and drive shaft were cracked and leaking and needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Magic City Ford Lincoln (809 Williamson Rd. NE, Roanoke, VA 24016 – (540)345-0911), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.