NHTSA Complaint #11605677 — 2018 MAZDA MAZDA3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11605677
Vehicle	2018 MAZDA MAZDA3
Component	UNKNOWN OR OTHER
Date of Incident	January 15, 2024
Date Filed	July 31, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

The infotainment screen in this vehicle has internally delaminated causing a well-known "ghosting" problem that causes random buttons to be pressed (without touching the screen) while driving, including volume changes. This results in the system randomly choosing radio stations and turning the volume up to high levels suddenly, distracting the driver and making the screen unusable. Mazda repairs 2014-2016 model year vehicles with this issue under an extended warranty but refuses to do so for 2017+ models.

Related Complaints for the 2018 MAZDA MAZDA3

Other UNKNOWN OR OTHER Complaints

#11714999 — February 2, 2026 — The center dashboard information screen developed "spider cracks" and got opaque in the corners of the screen. The s...

#11699812 — November 17, 2025 — The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. It...

#11695885 — October 27, 2025 — No incidents

#11684878 — September 3, 2025 — The touch screen in my car has developed a malfunction known as “ghost touch,” where the screen glitches and register...

#11653054 — April 6, 2025 — My screen ghost taps (goes into apps without me touching it) plus there is screen damage. I got into my car one day a...

Recent Complaints for the 2018 MAZDA MAZDA3

#11714999 — ELECTRICAL SYSTEM — February 2, 2026 — The center dashboard information screen developed "spider cracks" and got opaque in the corners of the screen. The s...

#11712940 — FUEL SYSTEM, GASOLINE — January 23, 2026 — The contact owns a 2018 Mazda Mazda3. The contact stated that while the vehicle was parked, the contact became aware ...

#11700428 — ELECTRICAL SYSTEM — November 19, 2025 — My 2018 Mazda 3 has an intermittent electrical failure on the high-speed CAN network that causes multiple safety-crit...

#11700428 — ENGINE — November 19, 2025 — My 2018 Mazda 3 has an intermittent electrical failure on the high-speed CAN network that causes multiple safety-crit...

#11700428 — POWER TRAIN — November 19, 2025 — My 2018 Mazda 3 has an intermittent electrical failure on the high-speed CAN network that causes multiple safety-crit...