NHTSA Complaint #11605551 — 2019 HONDA PILOT

NHTSA Recall Number 23V-858: I have contacted my local Honda dealer multiple times to fix vehicle per the recall and have been told that Honda has provided no parts to fix the vehicle, even after my vehicle began experiencing problems. Recently, while operating my vehicle, it hesitated (i.e. almost stalled out) and then surged forward, which caused me to get into a collision and sustain injuries. After the collision, I contacted the Honda manufacturer using the customer service number on the recall notice and informed them of the collision. They denied that the issue my vehicle was experiencing was related to recall even though a Honda website states that the fuel pump issue will cause the same issues that I experienced. The Honda manufacturer customer service rep. stated that Honda has parts to fix the recall and the dealer should have asked to receive a part. When I contacted the dealer and informed them of the Honda manufacturer customer service rep. statements, the service manager and my local dealer became upset and frustrated as he informed me that they have been trying to get parts for months. The Honda manufacturer does not appear to care for the safety of the individuals using their products, nor the for the individuals that may also be injured based upon these unsafe vehicles still being on the road. In additions, the Honda manufacturer is providing intentionally misleading statements to consumers related to the recall. Their actions are unacceptable and they should be held accountable.