NHTSA Complaint #11605303 — 2020 FORD F-150

My 2020 Ford F-150 truck was recently serviced with PepBoys when my ABS light came on and another message on the dash that said my brake system has a malfunction along with messages in my FordPass app. It was evening when this happened I immediately took it to PepBoys early the next morning. They took a look at it they thought it was a sensor for the brake area it was not taking so they tried again and it once again still said the same problem. They took a deeper look and checked all tires and came across the rear left side tire upon removing it they were shocked to see that the axel was riding only on the caliber, the lock that is supposed to be on the axel was there but just dangling it wasn’t properly on where it should have been. They let me know it’s something rare they don’t come across it was their first time and definitely could have been a safety issue and could have put my family and myself and other pedestrians around if my axel would have fallen off on the highway or anywhere. I was very concerned and do not feel my truck was put together properly. It’s only a 2020 and it’s my family vehicle it does not get driven heavy at all just for pleasure my axel should not be holding on by a string. People should feel confident in driving their vehicles. I have only had this truck for a year and a half it was bought at Shamaley Ford. I did report this incident to them but they don’t seem to care. I hope this will help anyone else having issues as I believe it could have been a major safely issue.