NHTSA Complaint #11605216 — 2019 ACURA TLX

The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the remedy for NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) was unavailable and that parts for NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) was available. The dealer informed the contact that the vehicle needed to be inspected to determine if the vehicle was experiencing the failure; however, the contact would be charged for the inspection. The contact was concerned about the inspection and about being charged, since there was no reference of an inspection prior to the recall repair being performed. The manufacturer was made aware of the issue and referred the contact back to the dealer for clarification. The manufacturer informed the contact that a case was opened and would be escalated. The contact had not experienced a failure. Parts distribution disconnect.