NHTSA Complaint #11605127 — 2018 RAM 2500

On 07/02/2022 I had my Dodge Ram 2500 serviced and assessed for Electronic Braking System Warning and Service Soon light on, by Farlow Automotive 500 S. Wickham Road, West Melbourne, FL 32904 (321) 724-8888. The issue was diagnosed and identified as a bad ABS Control Module as well as a bad ABS Hydraulic Unit. The parts were ordered and installed on 07/20/2022. Following the installation the same Electronic Braking System Warning and Service Soon light went on again. I brought the truck back to Farlow Automotive immediately after the new braking units were installed and it was diagnosed as a faulty ABS Control Module and ABS Hydraulic Unit from the manufacturer. It has been over 2 years since the faulty ABS control module and ABS hydraulic unit has been installed and we have not received appropriate replacement to remedy this important braking system malfunction. We have experienced daily warning lights for 2 years plus, saying service Electronic Braking System. We tow an 8500 pound recreational vehicle for family outings that has repeatedly created significant concerns for the safety of myself and my family for the past 2 years. Farlow Automotive has informed me that they have been in contact with the manufacturer of the ABS Control Module and ABS Hydraulic Unit and that they continue to say it should be here soon but has not arrived after 2 years. For the safety of myself and my family as well as the safety of others driving on the highway, we have remained at risk of Electronic Breaking System failure for over 2 years, without any resolution.