NHTSA Complaint #11604934 — 2023 FORD MUSTANG MACH E

Complete loss of power while driving on a congested road. Started as a couple error warnings for different systems like the front camera and then all of a sudden told me to pull over immediately. Luckily we had just turned off the highway, but barely got to the side of the road before we lost power. For a little while the accessories worked, but we eventually lost ALL power to include our hazards. Since we were sitting in a very dangerous areas as people off ramped the highway, this put us directly in danger. Ford handled roadside assistance well, but the dealer treated us like a nuisance and despite the car being towed there and they being fore warned, they still acted like we were an annoyance. Despite promising loaner on the phone, when we arrived they decided they had none. We had to threaten turning in the car under Hawaii lemon laws to get assistance. This car has under 300 miles and had a 90% charge. We leased it a month ago. Given the prior complaints, this issue clearly hasn’t been resolved OR this dealer chose to not take care of the recalls.