NHTSA Complaint #11604891 — 2021 TOYOTA HIGHLANDER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11604891
Vehicle	2021 TOYOTA HIGHLANDER
Component	SERVICE BRAKES
Date of Incident	October 4, 2023
Date Filed	July 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The electric park brake makes a loud screaming sound during engaging cycle as I put the gear in park. The sound gets worse during warmer weather. I visited the dealer twice for the same problem and reported it to Toyota. During my visit another highlander came into dealership. It made the same sound when the driver placed it in Park. According to the dealer, this sound is normal. I say it’s not. I have way cheaper cars with Electric park and they don’t make this sound. If the park brake unit fails it’s going to be real costly to repair and may fail while driving and gets engaged.

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