NHTSA Complaint #11604592 — 2018 TESLA MODEL 3

Seat occupancy system failure received. June 27, 2022 Mobile service inspected for wiring damage, as common cause. recommended appt at service center. Sep 2, 2022, could not fix issue, had to replace entire passenger seat. July 23, 2024 took car to service center for seat occupancy system failure received. Tesla stated I needed to pay for lumbar seat occupancy system sensor as it was failing. This was the same part (seat that was replaced in Sep of 2022). This part was 22 months old. Parts and labor for this part was $955. In addition, they stated this new part is not compatible with the existing seat occupancy system sensor in the seat portion of the seat and also not compatible with the passenger air bag. These parts including labor were an additional $1,500. These parts were not defective. Tesla has developed a new part of the safety system which is not backward compatible with other parts of the safety airbag system. This is improper practice and the cost for upgrading their defective manufacturing practices of safety systems should not be passed on to the customer.