NHTSA Complaint #11604252 — 2020 FORD ECOSPORT

Receive a recall notice in Feb 2024. On March 30, 2024 vehicle oil light/engine light came on and started to engine noise. Because of the recall, it stated not to drive vehicle if this happens because it could cause an accident. Had vehicle tolled to Titusville Florida dealership on April 1, 2024. Was told that they were going to order parts, but available until 2nd quarter of 2024. Call Ford service customer Claim # CXH02216288. asked for a car to use while waiting for repairs. Dealership told me that I was approved for a rental, but after 4 weeks, I went into dealership to ask about rental and they told me they waiting for one the be available. I had to get other transportation. Received another notice from NHTSA that the parts would not be available until 1st quarter 2025. So I requested for Ford to do a buy out option on my vehicle and I was not approved for a buy out option. It's been almost 4 months at the Ford Service Dept. I request Ford to defer my payments because I will not a vehicle for may be 11 months. So I'm paying my monthly payments plus insurance on a vehicle that may never be repaired.