NHTSA Complaint #11604223 — 2011 FORD RANGER

The contact owns a 2011 Ford Ranger. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the dealer wanted to charge the contact to complete the repair because the air bag was deployed. The contact stated that prior to the recall appointment, he had a crash with a deer which deployed the driver's side front air bag. The contact stated that he was driving at approximately 20 MPH during the impact. The contact stated that the deer crashed into the passenger side of the vehicle and only cracked the passenger side front headlight. The contact stated that the dealer was unwilling to complete the recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 235,000. Parts distribution disconnect.