NHTSA Complaint #11603580 — 2017 AUDI Q7

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11603580
Vehicle	2017 AUDI Q7
Component	SUSPENSION
Date of Incident	July 4, 2024
Date Filed	July 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Both rear coil springs snapped, broke and became detached, wedging against lower control arm. Coil spring had no signs of other damage; seems to be defective metallurgy. From online search, there seems to be a high number of Audi Q5's and Q7's from 2017 model year with this problem, but Audi dealers claim it is a 'normal wear' item and is not covered.

Related Complaints for the 2017 AUDI Q7

Other SUSPENSION Complaints

#11685457 — September 6, 2025 — Rear passenger spring coil broke at around 82000 miles (8 years 9 months old) on the vehicle.

#11684607 — September 2, 2025 — The coil isolated started deteriorating causing stress to the coil. This stress has caused my coil to crack and need ...

#11672229 — July 9, 2025 — About two years ago I was driving down my recently paved street, and a loud bang shocked me. I thought something had...

#11659930 — May 9, 2025 — Rear springs are broken. Safety concern car is unstable when driving. Shakes and difficulty controlling at higher sp...

#11655258 — April 17, 2025 — found broken rear shock springs during tire rotation. This is dangerous. Low Quality parts from Audi.

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