NHTSA Complaint #11603251 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.