NHTSA Complaint #11603194 — 2021 GMC ACADIA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11603194
Vehicle	2021 GMC ACADIA
Component	ELECTRICAL SYSTEM
Date of Incident	July 16, 2024
Date Filed	July 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

Electronic dashboard failure. Entire instrument panel randomly shuts off while driving, including speedometer and all gauges. Driver then has to wait for system to reboot itself before it begins working again. This condition is completely random and may not occur for months, or may occur several times within minutes. This is a safety issue due to the driver's inability to monitor speed. It is also possible that other safety systems are being shut down while waiting for the system to reboot. GM has known about this software glitch since 2021, and it affects certain GM vehicle models from 2021-2023. (Refer to GM TSB# 21-NA-054). NHTSA should require a recall for this problem.

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