NHTSA Complaint #11602875 — 2011 TOYOTA PRIUS

The contact owns a 2011 Toyota Prius. The contact stated while driving at an undisclosed speed, the traction control, ABS, and brake lights were illuminated. The contact stated that when the brake pedal was depressed, the contact heard air coming from the brake pedal. The vehicle was towed to an independent mechanic where it was diagnosed with a failed brake booster pump assembly. The contact was informed that the brake booster pump assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that there was an unknown Customer Satisfaction Program with a similar failure description however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.