NHTSA Complaint #11602698 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that upon attempting to start the vehicle, there was a knocking and rattling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with a cam phaser leaking oil pressure; however, the vehicle was not repaired because the warranty had expired four months prior to the failure. The contact related the failure with Customer Satisfaction Program: 21N03 (Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles Equipped with a 3.5L GTDI Engine Cam Phaser Replacement); however, the vehicle was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.