NHTSA Complaint #11602430 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11602430
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	December 17, 2023
Date Filed	July 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

On 4 separate occasions the vehicle while in motion will flash an alert that states “vehicle shutting down, stop safely” and the van will proceed to completely shut down- all electrical components do not work, including the sliding doors. After 30-45 minutes, the can will start back up without issue. Has been evaluated by a Chrysler dealership mechanic, as well as 2 private mechanics. They have been unable to replicate the issue. The main and auxillary batteries have been replaced twice each. Each incident we were able to pull over safely and there have not been any injuries or crashes, but we are concerned if it happens and we can’t pull over, we could easily crash.

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