NHTSA Complaint #11602416 — 2022 FORD EXPEDITION

The contact owns a 2022 Ford Expedition. The contact stated that on several occasions after his wife had reversed and then shifted to drive, the vehicle made a clunking sound and failed to accelerate as intended for several seconds. On another occasion, while stopped at a stop sign, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended for several seconds. The vehicle was taken to a dealer where it was diagnosed that the transmission software needed to be updated. The vehicle was repaired; however, on several occasions, while driving at undisclosed speeds, the contact experienced a failure with an abnormal clunking sound coming from the front of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.