NHTSA Complaint #11601771 — 2016 CHRYSLER TOWN AND COUNTRY

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11601771
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 21, 2022
Date Filed	July 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My 2016 Chrysler Town and country van, started making horrible noises while I was circling to get my friend at the airport. There was no warning light and no place to stop. I slowly drove 2 miles to a gas station and parked it over night, got it towed to my regular shop in the morning. They told me transmission oil pump had failed. They referenced me to NTHSA SAFETY RECALL 16V461000 ( Chrysler recall number S44 ) for transmission oil pump. Recall was for dates Aug 2015 thru Aug 2016. My vehicle DOM was December 2015, right in the middle of the recall date range. However, for unknown reasons, my VIN is not included in the NTHSA recall and Chrysler / FCA / Stellantis is refusing to pay for the $7500 repair. I would like NTHSA to please add my VIN number to the above referenced recall. Please let me know next steps. Thank you!

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