NHTSA Complaint #11601639 — 2019 BMW X5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11601639
Vehicle	2019 BMW X5
Component	ELECTRICAL SYSTEM
Date of Incident	July 12, 2024
Date Filed	July 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The emergency call system malfunction displayed. Upon taking vehicle to a BMW dealer for inspection, I was informed that the antenna needed to be replaced for $2000.00 to fix the problem. I did research and found that other owners of the same make and model as well as prior and later models have had the same issue. The shark fin antenna allows water ingress into the components which causes internal damage, this could possibly lead to other electrical problems that could present while the vehicle is in motion. What if an owner gets into an accident and the SOS/emergency call is unable to deploy due to this faulty antenna leakage.

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