NHTSA Complaint #11601585 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving at undisclosed speeds, the vehicle shuddered abnormally. The contact stated that during the failure, there was a cloud of white smoke coming from the exhaust pipes. The contact stated that the instrument panel indicated that the engine was overheating. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the coolant and engine oil were mixing, due to coolant intrusion, causing engine failure. The dealer was unable to specify the location of the leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall or Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.