NHTSA Complaint #11601472 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 35-40 MPH, the check engine warning light was illuminated. The dealer was contacted, and an appointment was scheduled for diagnostic testing. The contact stated that the vehicle was parked at the residence and upon attempting to start the vehicle, the vehicle failed to start. The vehicle was jumpstarted by a towing service. The contact stated while driving to the dealer at 25-30 MPH, the vehicle experienced engine hesitation. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with metal shavings in the engine oil. No further information was provided. The dealer related the failure to the recall and informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.