NHTSA Complaint #11708293 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact received a notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The dealer informed the contact that the engine was replaced; however, the contact stated that after the recall repair, the vehicle started to overheat. The contact added coolant to the vehicle, but the failure persisted. The contact stated that the vehicle was not experiencing the failure prior to the recall repair. The vehicle was taken back to the dealer, where it was diagnosed with coolant contamination. The dealer replaced two reservoirs and cleaned out the coolant. The contact stated that upon attempting to start the vehicle in the driveway, the vehicle failed to start. The vehicle was towed to an independent mechanic, where the spark plugs were removed, and the mechanic noticed that there was coolant leak on the spark plugs. The mechanic determined that the engine had seized. The contact sent pictures of the failure to the dealer, who advised that they would need to diagnose the vehicle. The vehicle was then towed to the dealer, but was not yet diagnosed due to the cost. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,947.