NHTSA Complaint #11600884 — 2019 HONDA CR-V

There is a recall issued for my vehicle. I have experienced the exact symptoms described as part of the recall notice. I had a check engine light. Initially they said it was the battery and replaced it, however, a month later again was the same problem. They had an area of diagnosis where it said fuel injection replacement. I was charged 3k. I spoke to them and asked why is it that I had to replace my battery within 1 month, thats very odd. Why is not the recall issue that is the problem and why do they not fix that for me? Why is it that the recall issue is not causing my issues or secondairly causing my issues and everything is being addressed but the recall? I called company. They said they cant get any information from the dealership because of their systems being down—in 2024, lies. Systems can be down but eventually they can be fixed. They asked me to go to a different dealership. I have gone to a different dealership. I was told that the company is not reimbursing people despite having these issues of starting vehciles and check engine signs. These companies need to be held accountable. If a recall is issued, and when a customer is having issues, they cant just blame it one the batter or other parts and act like the recall is not the issue.