NHTSA Complaint #11600859 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.