NHTSA Complaint #11600575 — 2018 GMC ACADIA

I have increasing issues over the last several months, most especially this last week or so, with the SHIFT TO PARK. Every time I place it in park the dashboard says SHIFT TO PARK and bings at me continuously. I try turning the vehicle off and on again numerous times and have to place in reverse and park again a few times before it "clicks" into park and allows me to leave the vehicle. I know my year and model are part of a recall for this issue, there are class action lawsuits about it as well as Lemon Law incidents in numerous states. I have called GMC and received no help, I asked to escalate it to a manager, I was told that would happen within 24-48 hrs yet no manager ever called me. I was left to place a complaint with the Better Business Bureau and a GMC "scripted" representative called me and told me that MY vehicle has not been recalled, yet my model and year has been -- this makes zero sense since MY vehicle is having the recalled issue. I asked again to escalate it, a supervisor is supposed to call me within 2hrs (July 9th at 4:10pm EST) but emphasized that the supervisor will also tell me that GMC will NOT pay for my recall because my VIN has not been recalled. This is how they get away with not paying for the vehicles issues. HOW is my vehicle now NOT part of their recall when it's a known issue and my vehicle IS having this issue?? I drive 2 toddlers around, my grandchildren, and now I have this issue on a vehicle that is barely a few years old and I've only owned for 3 years. Again, my YEAR & MODEL vehicle has known issues with this SHIFT TO PARK and GMC is refusing to remedy it.