NHTSA Complaint #11599297 — 2019 CHRYSLER PACIFICA

I had my three children in the van and was holding our new baby as I opened the automatic passenger-side sliding door. It opened part way, got stuck, but the autotrack kept operating trying to open the door. At that point, the whole door fell off and the window immediately behind the door broke. We had it towed to a dealer since we didn't want to drive it with everything open. I was very fortunate that the door didn't drop on my feet or that one of my children wasn't standing there waiting to get in! With the holiday, we are waiting to talk to our insurance agent on Monday. The dealer has given us an estimate to fix everything, but that is the only thing like an inspection. Prior to the incident, the door would sometimes stop when opening, then it would reverse and close itself. Then you could reopen it and it worked. There were no other warnings.