NHTSA Complaint #11598235 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.