NHTSA Complaint #11598043 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated that the check engine light illuminated, and a code reader was used to determine that the coolant level was low. The coolant level was topped off; however, the failure returned as the temperature gauge indicated that the engine was overheating. Additionally, there was a heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact called the dealer and the manufacturer and was informed that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline. Upon investigation, the contact determined that coolant intrusion into the engine had caused damages to the engine. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,000.