NHTSA Complaint #11597926 — 2017 MERCEDES-BENZ CLA250

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The trunk latch system failed, causing the trunk to open unexpectedly. Yes, the component is available for inspection upon request. 2.How was your safety or the safety of others put at risk? The trunk opened while driving on [XXX], creating a significant blind spot. This occurred during high traffic conditions and forced me to move to the outer lane, which posed a risk to my safety and the safety of other drivers on the road. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reported by many other owners as well, suggesting a widespread issue. Additionally, Elite Bmers & Benz in Spring, Texas, inspected the car but could not immediately identify the problem. They need to conduct further research to determine the cause. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by Elite Bmers & Benz in Spring, Texas. However, the problem could not be pinpointed immediately, and further research is needed. It has not yet been inspected by the manufacturer, police, or insurance representatives. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the trunk opening unexpectedly. The problem occurred without any prior indication. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)