NHTSA Complaint #11597923 — 2016 FORD F-150

The contact's wife owns a 2016 Ford F-150. The contact stated while driving 75-80 MPH, the transmission unexpectedly downshifted from 6th gear to 3rd gear. The power train warning light was illuminated. The contact shifted to neutral(N) and pulled to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed while driving. The contact stated that the failure recurred several times while driving. The vehicle was taken to an unknown dealer several times; however, the failure could not be duplicated. The contact stated that while at a complete stop, the transmission failed to shift from third gear to first gear. The contact was able to continue driving. Additionally, the contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The contact depressed the accelerator pedal until the engine revved to 80 MPH, and the vehicle responded, but then failed to exceed 5 MPH. The contact pulled to the side of the road. The vehicle was towed to another dealer, where the transmission control module and the crankshaft pressure sensor were replaced. The vehicle was repaired, and the contact was provided a two year warranty for the TCM. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 138,000.