NHTSA Complaint #11597722 — 2014 KIA SORENTO

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11597722
Vehicle 2014 KIA SORENTO
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My vehicle's SNOW PEARL WHITE paint is flaking off in large chunks on the windshield pillars (both sides), as well as chipping all over the body. The chipping began in 2018 (2 years after purchase) and the large chunks began in 2022. Paint chunks have flown off my car while driving on the highway. Missing paint is now leading to the body of the car rusting. My car is available for inspection. The dealership has inspected the problem and informed me I am not the first person they have encountered with this same problem. It is specifically common with SNOW PEARL WHITE PAINT. Bubbles are forming under the paint in other spots now, and I am worried about the possibility of it coming off in larger chucks on the hood- which could possibly create a projectile/vision obstruction. I have provided photos to the manufacturer in 2022 and started a case number. I have not heard back since.

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