NHTSA Complaint #11597483 — 2019 MAZDA CX-5
BACK OVER PREVENTION: WARNINGS issue reported to NHTSA
Complaint Details
| ODI Number | 11597483 |
| Vehicle | 2019 MAZDA CX-5 |
| Component | BACK OVER PREVENTION: WARNINGS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
Back up camera display does not always immediately come on when placing car in reverse. It can sometimes be 10 -15 seconds before an image appears. I wait in the garage, driveway, or parking spot before backing but this potentially puts pedestrians behind the vehicle at risk. Per FMVSS 111 guidelines. S5.5.3 regarding response time: The rearview image "shall be displayed within 2.0 seconds of the start of a backing event." Problem has been intermittent but frequency seems to be increasing. I took the car to Headquarter Mazda in Clermont Florida. I was advised a software fix is available for the cameras but the cost would be $220 even though I have Mazda Extended Confidence warranty in effect.
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