NHTSA Complaint #11597296 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The low oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump. The vehicle was not repaired. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 51,000. VIN tool confirms parts not available.