NHTSA Complaint #11597213 — 2016 TESLA MODEL S

The contact owns a 2016 Tesla Model S. The contact stated that while driving at undisclosed speeds, the instrument cluster became inoperable on several occasions. The contact stated that the failure had occurred several times. The vehicle was taken to the dealer; however, the contact was informed that the failure would reoccur unless the vehicle was updated with a new infotainment center and a faster processor. In addition, the contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that recently the instrument cluster and the ECM were replaced. In addition, the vehicle recently received a software update. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 73,000.