NHTSA Complaint #11596733 — 2016 TOYOTA COROLLA

I own a 2016 Toyota Corolla with 35000 miles. My extended warranty expired in January 2024. In the the last few months my Toyota developed a “rattle” or noise, primarily on the right side at slow speeds and slow turns. I took the car to a well respected and nearby repair facility for an oil change and had them look at the noise. They found that the control arm bushings had stress cracks and the sway bar end links and mount bushings were leaking. I had the repairs done. The defective parts are documented with photos in the electronic version of the repair invoice. The noise came back in a day. The next step would be replacing the struts. The repair shop found no visible wear or damage to the struts. I already spent $2400 on repairs. The noise remains. The damage to the parts most likely started long before the warranty expired in January. I found a Technical Service Bulletin describing the repair for this noise issue. The repair described specifies replacing the control arms. I did that in the above described repair. There are many upset consumers complaining in Internet forums about the same problem in 2014-2019 Toyota Corolla’s. I contacted Toyota customer service by email. They told me there was nothing they could do about the problem since the warranty expired 5 years after purchasing the car. I told them I have an 8 year extended warranty. They insisted that there was no 8 year warranty. I offered to send them proof. I have the same problem as shown below. I replaced the control arms and stabilizer bar links. They appeared to be failing. There are many more pages on the internet with the same problem. I reported this to Toyota. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)