NHTSA Complaint #11596557 — 2017 RAM 2500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11596557 |
| Vehicle | 2017 RAM 2500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OR |
Consumer Description
In August 2021 ABS brake light is on and on 8-26-2021 I paid Approximately $1000 to have the master cylinder replaced to correct the problem. In early 2023 the problem returned intermittently. I made appointment with Goofy's brake service. When I took the truck to Goofy's appointment they determined that the problem required a Dealer service department. Made appointment with Dealer for 09/29/23. Mileage was 82,851. Dealer determined that I needed the master cylinder replaced again. Problem was that they could not obtain the necessary repair part as the part was being redesigned due to frequent failure. I was not going to be covered by warrant as it was now over 2 years since the know defect master cylinder had been replaced. They were going to call me when the newly designed part was avail. Coat was going to be around $1000 again. It is now 6-25-2024. problem is still intermittent; Dealer has never called me for part replacement. Vehicle has over 88,000 mile now. When this error message occurs, I cannot use Cruise control. I am forced to drive with a known braking problem, and I must pay to replace part I have already paid to have replaced. If and when the improved part becomes available.
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