NHTSA Complaint #11596404 — 2012 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11596404 |
| Vehicle | 2012 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
Power steering control module failure occured on 2012 Ford Explorer. Dash displayed a "Power Steering Assist Fault" randomly but would resolve itself after turning vehicle off and back on, and now it is permenantly. Recall 15N01 was open on this vehicle but manufacturer will not service this vehicle under recall due to a 10 year, 150,000 mile limit. After getting the vehicle diagnosed a DTC U3000-72 was revealed which is one of the codes under recall. Previously unable to effectively steer vehicle without notice, and now unable to steer without assist all together.
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